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HP Technical Support Number ( When your HP Printer is not printing for black and color )

Call for HP Technical Support Number USA and Canada +1-866-714-4760

This archive is for HP OfficeJet 3830, 3831, 3832, 3833, 3834, 3835, and HP DeskJet Ink Advantage 3835, 3836, 3838, and HP DeskJet Ink Advantage Ultra 5738, 5739 All-in-One printers.

The nature of a printed archive or photograph isn’t true to form. The methodology in this report should help with streaked or blurred printouts, shading or dark ink not printing, archives with obscured or fluffy content, ink streaks or spreads, and other print quality issues.

HP Technical Support Number

Stage 1: Reinstall the print driver (Windows as it were)

On the off chance that you can’t print shading from a Windows PC, uninstall and reinstall the printer programming. Avoid this progression if your printer can print in shading.

Expel the printer from the gadgets list.

For ventures on expelling the printer from the gadgets list, go to Uninstalling the Printer Software (Windows).

Go to HP Technical Support Number– Software and Driver Downloads, and afterward introduce the most recent programming for your printer.

Attempt to print. In the event that these means settled the issue, you don’t have to keep investigating.

HP Technical Support Number for USA and Canada +1-866-714-4760

Stage 2: Use certifiable HP ink cartridges

HP prescribes that you utilize real HP ink or toner supplies. HP can’t ensure the quality or dependability of non-HP or refilled cartridges. In the event that you don’t utilize authentic HP cartridges, the means in this report probably won’t resolve the issue.

Stage 3: Check for ink spreads on the back of printouts

On the off chance that there are smears of ink on the back of your printouts, you can utilize a mechanized apparatus to determine the issue.

Turn on the printer.

Burden paper into the information plate.

On the printer control board, swipe the presentation to one side, and after that touch Setup.

Contact Tools, and after that touch Clean Page Smears.

A test page prints.

Look at the test page.

In the event that the print quality is unsatisfactory, proceed to the subsequent stage.

Stage 4: Make beyond any doubt you are utilizing the proper paper for your print work

Utilize the accompanying rules to ensure the paper you are utilizing is fitting for the print work. In the event that it isn’t, reload the printer with a fitting paper type.

HP Technical Support Number for USA and Canada +1-866-714-4760

Burden the paper print side down in the info plate. Numerous papers have printing and non-printing sides, for example, photograph paper and envelopes. Generally, the smoother side is the “print side,” and at times the non-print side has a logo of the paper maker on it.

  • Use the correct paper type for your project
    • For ordinary content records, plain paper with ColorLok innovation functions admirably. Paper with ColorLok innovation is industry-standard paper that functions admirably with HP ink.
      ColorLok logo
    • For archives with thick printing, for example, high difference illustrations or photographs, use HP Advanced Photo Paper for best outcomes.

      Some paper probably won’t ingest ink just as others. On the off chance that your prints smear effectively, ensure you are utilizing a suggested paper.

      Store photograph paper in its unique bundling inside a resealable plastic bag. Store the paper on a level surface in a cool, dry spot. Burden 10-20 sheets of photograph paper just when you are prepared to print, and after that put the unused paper back in the bundling.

      Have a go at utilizing an alternate paper. This decides whether the issue is identified with the paper.

Step 5: Check the print settings

Check the print settings to make sure they are appropriate for your print job.

Step 6: Check the estimated ink levels

Low ink levels can impact print quality.
On the printer control panel, touch the Ink icon  to display the current estimated ink levels.
Image:  Example of estimated ink levels.
  • In the event that none of the ink cartridges are low on ink, you don’t have to supplant them yet. Jump to the progression to print a Print Quality Diagnostic page.

    On the off chance that any of the ink cartridges are low on ink, proceed to the following stage.

    HP Technical Support Number for USA and Canada +1-866-714-4760

Step 7: Replace any low or empty ink cartridges

Supplant any basically low or void ink cartridges, and after that attempt to print once more.

Turn on the printer.

Burden plain white paper into the information plate.

Close the yield plate extender, and afterward drive the yield plate once again into the printer.

        Image: Close the output tray and extender
  1. Open the exterior door.
    Image: Open the exterior door
  2. Open the ink cartridge access door.
    The carriage moves to the center of the printer.
    Image: Open the ink cartridge access door
  3. Wait until the carriage stops moving before you continue.
  4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
    Image: Remove the ink cartridge
  5. Remove the new ink cartridge from its packaging, and then remove the plastic tape.
  1. Image: Remove the plastic tape and do not touch the contacts or ink nozzles
  2. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure the ink cartridge is inserted in the correct slot.
    • The tri-color ink cartridge  goes in the slot on the left.
    • The black ink cartridge  goes in the slot on the right.
  3. Push the ink cartridge forward into its slot until it snaps into place.
    Image: Snap the ink cartridge into place
  4. Repeat these steps to replace the other ink cartridge, if necessary.
  5. Close the ink cartridge access door.
    Image: Close the ink cartridge access door
  6. Close the exterior door.
    Image: Close the exterior door
  7. Pull out the output tray, and then lift the output tray extender.
    Image: Pull out the output tray, and then then the extender
  8. Press OK to align the ink cartridges.
    An alignment page prints.
Continue to the next step to align the ink cartridges.

Step 8: Align the ink cartridges

Align the ink cartridges for the best print quality.
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Touch OK to scan the page and complete the ink cartridge alignment.
Try to print. If the print quality is unacceptable, continue to the next step.
  1. Load plain paper into the input tray.
  2. On the printer control panel, swipe the display to the left, and then touch Setup.
  3. Touch Tools, and then touch Print Quality Report.
    A Print Quality Diagnostic page prints.
    Image: Print Quality Diagnostic page

Step 10: Examine the color blocks for defects

Examine the color blocks on the Print Quality Diagnostic page to make sure the color blocks do not show white lines, and are not faded or missing.
Image: Example of the color blocks without defects.
  • If the color blocks do not show white lines, and are not faded or missing, skip to the step to check the alignment lines.
  • If any of the color blocks show white lines, are faded, or are missing completely, continue to the next step.

Step 11: Clean the ink cartridges

Use the printer control panel to clean the ink cartridges, and then evaluate the results
  1. Load plain paper into the input tray.
  2. On the printer control panel, swipe the display to the left, and then touch Setup.
  3. Touch Tools, and then touch Clean Cartridges.
  4. The printer performs the automated cleaning process and then prints a Print Quality Diagnostic page.
    • If the print quality is acceptable, you can stop troubleshooting.
    • If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.
Try to print. If the print quality is unacceptable, continue to the next step.

Step 12: Examine the alignment lines and green color block for defects

Examine the alignment lines and green color block on the Print Quality Diagnostic page. Make sure that the lines are straight and connected and that there are no dark lines or white gaps in the green color block.
Example of the alignment lines without any defects
Image: Example of the alignment  lines without any defects
Example of the green color block without any defects
Image: Green color block
  • If you see no defects on the Print Quality Diagnostic page, the print mechanism and ink cartridges are working correctly. If print quality is still not satisfactory, try these general print-quality guidelines. You do not need to continue the troubleshooting steps in this document.
    • Make sure the image you are printing has a high enough resolution. Images that have been enlarged might appear fuzzy or blurry.
    • If the problem is near the edge of a printout, use the print settings to rotate the image 180 degrees. The problem might not appear on the other end of the printout.
    • Do not leave unprotected cartridges out of the printer for an extended period of time.
    • Always use the power button to turn the printer off. This protects the ink cartridges from exposure to air.
  • If any of the alignment lines are not straight and connected, or the green color block has dark lines or white gaps, continue to the next step.

Step 13: Align the printer

Aligning the ink cartridges correctly aligns the printhead with the printer. Align the ink cartridges, and then evaluate the results.
  1. On the printer control panel, swipe the display to the left, and then touch Setup.
  2. Touch Tools, and then touch Align Printer.
    An alignment page prints.
  3. Lift the scanner lid.
  4. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.
    Image: Place the alignment page on the scanner glass
  5. Close the scanner lid.
  6. Touch OK to scan the page and complete the ink cartridge alignment.
Try to print. If the print quality is unacceptable, continue to the next step.

Step 14: Manually clean the area around the ink nozzles

Do not perform these steps unless the test page or printout specifically shows smeared text or track marks. HP Technical Support Number will resolve your printer related issues.
Clean the area around the ink nozzles if you see track marks or smears on
the printouts.
Image: Example of smeared text
Image: Example of text with track marks
  1. Gather the following materials:
    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

         CAUTION:

      Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.
  2. Turn on the printer.
  3. Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it.
    The carriage moves to the center of the printer.
    Image: Open the ink cartridge access door
  4. Wait until the carriage is idle and silent before you continue.
  5. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.  HP Technical Support Number for USA and Canada
    Image: Press down to remove the ink cartridge

       CAUTION:

    Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. HP Technical Support Number do not leave an ink cartridge outside the printer for more than 30 minutes.
  6. Hold the ink cartridge by its sides.
    Image: Hold the ink cartridge by its sides.
  7. Inspect the ink cartridge contacts for ink and debris buildup.

       CAUTION:

    Do not touch the copper-colored contacts or the ink nozzles. HP Technical Support Number touching these parts can result in clogs, ink failure, and bad electrical connections.
    Image: Do not touch the contacts or nozzles.
  8. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.
  9. Clean the face and edges around the ink nozzle with the swab.

       CAUTION:

    Do not clean the ink nozzle plate.
    Image: The ink nozzle and ink cartridge contacts.

    1. Nozzle plate – Do not clean
    2. Area surrounding ink nozzle – Do clean
    3. Ink cartridge contacts – Do not clean
  10. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  11. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place. HP Technical Support Number for USA and CanadaImage: Push the ink cartridge into its slot until it locks into place.
  12. Repeat these steps to clean around the nozzles on the other ink cartridge.
  13. Close the ink cartridge access door.
  14. Reconnect the power cord, and then turn on the printer.
Try to print. If the print quality is unacceptable, continue to the next step.

Step 15: Replace the problem ink cartridge

Replace the problem ink cartridge if you saw defects on the Print Quality Diagnostic page and the preceding steps did not resolve the issue, even if the ink cartridge is not low on ink.
The problem ink cartridge is the one that printed the defects on the Print Quality Diagnostic page as described earlier in this document.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to HP Technical Support Number, and then review the limited warranty information for your supplies.
  1. Turn on the printer.
  2. Load plain white paper into the input tray.
  3. Close the output tray extender, and then push the output tray back into the printer.
  4. Image: Close the output tray and extender
  5. Open the exterior door.
    Image: Open the exterior door
  6. Open the ink cartridge access door.
    The carriage moves to the center of the printer.
    Image: Open the ink cartridge access door
  7. Wait until the carriage stops moving before you continue.
  8. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
    Image: Remove the ink cartridge
  9. Remove the new ink cartridge from its packaging, and then remove the plastic tape.

       CAUTION:

    Do not try to remove the copper electrical strip.
    Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.
    Image: Remove the plastic tape and do not touch the contacts or ink nozzles
  10. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure the ink cartridge is inserted in the correct slot.
    • The tri-color ink cartridge  goes in the slot on the left.
    • The black ink cartridge  goes in the slot on the right.
  11. Push the ink cartridge forward into its slot until it snaps into place.
    Image: Snap the ink cartridge into place
  12. Repeat these steps to replace the other ink cartridge, if necessary.
  13. Close the ink cartridge access door.
    Image: Close the ink cartridge access door
  14. Close the exterior door.
    Image: Close the exterior door
  15. Pull out the output tray, and then lift the output tray extender.
    Image: Pull out the output tray, and then then the extender
  16. Press OK to align the ink cartridges.
    An alignment page prints.
Continue to the next step.

Step 16: Align the ink cartridges

Align the ink cartridges for the best print quality.
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Touch OK to scan the page and complete the ink cartridge alignment.
Try to print. If the print quality is unacceptable, continue to the next step.

Step 17: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to HP Technical Support Number to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Some issues related to your HP OfficeJet 3830 All-in-One Printer are:

Call HP Technical Support Number to resolve these issues

  •  Black or Color Ink Not Printing, Other Print Quality Issues
  •  No Connection after Router or Wi-Fi Settings Change
  •  ‘Alignment Unsuccessful’ Error Message Displays
  •  ‘Cartridge Problem’ or ‘Cartridges Missing’ Error
  •  A ‘No AirPrint Printers Found’ Message Displays (iOS)
  •  A ‘Printer Isn’t Available’ Message Displays (Android)
  •  Find Your Wireless WEP, WPA, WPA2 Password
  •  Firewall Blocking Driver Install or Printer Function (Windows)
  •  HP Instant Ink Troubleshooting
  •  Improving Scan Quality
  •  Inserted graphics print too large or as a black box from MS Word or PowerPoint
  •  Is Windows on My Computer 32-bit or 64-bit?