HP printer issues- Troubleshooting
If you’re using your HP printer over an Ethernet (or LAN) network & your PC does not detect your printer over the network, then you are advised to check your network wires and connectivity.
For that, you need to follow these steps-
Step 1- Remove your Ethernet (or LAN) wire
First, you need to remove the Ethernet wire from the printer & the PC. Re-insert the Ethernet wire into the PC and the printer.
- Switch off your printer
- Remove the Ethernet wire from your router’s port
- Examine the Ethernet wire’s condition
- Examine if the wire is in proper condition or not
- If it is not in a good condition, kindly replace it with new one
- Ensure that the wire is properly connected to the printer & the PC
- Make sure that you are using an Ethernet wire
- Make sure that your wire adheres to Ethernet connection standards
- Choose a different Ethernet (LAN) port on the router.
- Do not choose the router’s internal port
- Connect your Ethernet wire to the router in the chosen port
- Switch on your printer
- Check whether your printer is connected or not by looking at the printer’s lights.
- If the Green light is not blinking & the Orange light is blinking, it indicates that your printer is connected to the network.
Step 2- Take a print out of your “Network Configuration Page”
Your Network Configuration Page confirms your printer’s connection status.
- In case you’re using a printer with touch screen display control panel, you can go to the Network Configuration Page through the “Set up” menu or from the “Wireless Network Settings”.
- In case you’re using printer without touch screen display control panel, you can access the Network Configuration Page by squeezing the “Wireless Access Button” & the “Information Button” simultaneously. After that, squeeze the “Copy Black” button.
- Look at the Network Configuration Page and make sure that it display the network status as “Ready”.